The Society of Ticket Agents and Retailers (STAR) have published model terms for the sale of tickets for live events, including theatre productions. Concerns had been expressed that some ticket agents were using terms that were potentially unfair, especially when an event was cancelled.

A copy is available from STAR’s website. STAR members sell approximately 30 million tickets every year, either direct to audience members or via ticket agents. The members are expected to adopt the new terms over the next year.

Whether or not you are a member of STAR, it would be worthwhile reviewing your terms and conditions to see if they comply with the latest Office of Fair Trading guidance. The OFT has already stepped in to achieve a review of ticket sale terms with Tottenham Hotspur and Manchester United FC.